All about shopping
How to buy parts in our e-shop
Our e-shop deals with the sale of spare parts for gas appliances. Here you will find many parts for gas infrared heaters, gas hot air units, gas burners and gas boilers. We actually have all the products we offer in stock and ship them to you immediately. And if by chance you cannot find the product you are looking for in our offer, do not hesitate to contact us at phone number: +420 777 910 182 or shop@vykom.cz
What advantages do you have with us?
BENEFITS OF REGISTRATION
- Registering in our store means that you only have to fill in your information once and your next purchase will be faster.
- You are not committing to further purchases, you will only speed up and simplify your purchase.
- PURCHASE DISCOUNT - for service companies and technicians it is a matter of course for us. We will set up a discount for you, and the next time you log in, you will see the parts prices after the discount.
TECHNICAL ADVICE
If you have technical questions, please do not hesitate to contact us on our line.
Phone: +420 777 910 182
E-mail: shop@vykom.cz
HOW TO FIND THE SPARE PARTS YOU NEED
How to search:
When searching, enter the searched word in the line displayed after clicking on the magnifying glass in the upper right corner - enter the product name, mark or ordering code and press ENTER.
Putting the goods in the basket:
If you have decided to choose an item, press the Buy button. You can access the Basket page at any time also by pressing the icon in the upper right corner of the Basket contents screen.
Sending the purchase order:
If you have put the chosen items in the basket, go to the Basket section by clicking on the Basket contents in the upper right corner. You will see the purchase summary and you can continue by pressing the Next button. Now enter your personal data like: name, surname, address, phone, e-mail and, if you purchase for a company, also the ID and VAT ID numbers. If you have purchased in our shop already, you only have to enter your login data and the invoicing data will be filled in automatically. Then you will choose the transport and payment method and confirm by pressing Next. Finally, you will see the summary of your purchase order and the final amount. For the order to be sent, you must acknowledge our Terms and Conditions; without them, the order cannot be sent.
By pressing the ORDER button, you become our customer and we will give the highest priority to you and your order.
An important notice for foreign customers: For correct invoicing of your order, you must state whether you are or are not a VAT payer.
After sending the order:
You are in our care immediately after sending your order. We are able to dispatch a large part of our goods within 24 hours from order confirmation. You will be continuously informed by e-mail about the progress of your purchase.
Dispatch of ordered goods from our shop
When you order goods before 14:00 o'clock, we will dispatch your parcel on the same day. But the hour is not strictly given. If you need the goods urgently, please contact us and we will find the best solution together. We really have the spare parts in our stock and we dispatch them immediately. If they are out of stock, we will provide a fast order and delivery to you.
If you cannot find the items you need, don't hesitate to contact us by e-mail at: shop@vykom.cz or by phone at: +420 777 910 182
ORDERING GOODS
After finishing an order, you will soon receive a confirmation e-mail with a recap and with the link to monitor the progress of processing of your order. Further, an e-mail will inform you about the dispatch of the goods. You can monitor your orders after logging in your account. That's why it is good to log in when purchasing; then everything will be faster and more transparent for you.
If you don't receive the confirmation e-mail, please check your personal and invoicing data or contact us and we will check whether your order was saved in our system. If your order is not registered in our company, you will have to repeat the procedure and wait for the confirmation e-mail.
We wish you a fast and smooth purchase.
Contact
e-mail: shop@vykom.cz phone.:+420 777 910 182
